|
| Tuesday, 8 August 2023, 09:31 HKT/SGT | |
| |  | |
Source: Fujitsu Ltd | |
|
|
|
TOKYO, Aug 8, 2023 - (JCN Newswire) - Fujitsu today announced that it will start providing Cargotec workplace and infrastructure IT services globally by October 2023. The portfolio will include user-experience focused, data-driven IT services to digitally transform Cargotec's global operations. As outlined on an earlier agreement, Fujitsu also provides workstations to Cargotec.
Finland-based Cargotec Corporation, listed in Nasdaq Helsinki and a leading provider of cargo and load handling solutions with 11,700 employees and operations in more than 100 countries, selected Fujitsu as partner based on its strong track-record in delivering modern workplace services for end-users. It was important that the new partner would understand the industry Cargotec operates in and would proactively help Cargotec to use existing IT tools more effectively, while keeping their budget under control.
Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level (1). Fujitsu understands the mechanisms by which workspace modernization leads to better employee experience and increased productivity. One of Fujitsu's key differentiators globally is the scope of its IT services covering also both device services and on-site support. Fujitsu's services meet strict quality criteria, and for example there are hundreds of information security experts working at Fujitsu in Europe alone.
Cargotec's new service desk, one of the IT infrastructure services provided by Fujitsu, will digitize its support contact services by leveraging Fujitsu's interactive AI virtual agent solution for IT operations inquiries from its own employees. The new service desk leverages the knowledge it has accumulated to respond to inquiries, enabling fast, easy problem resolution with self-service support and improving user experience and productivity. It also helps to further enhance the employee experience by digitizing support contact services to continue to streamline business processes.
"We chose Fujitsu because it is important to us to increase our end-user satisfaction by improving their services and service experience. At the same time, we wanted to increase process efficiency and end-user productivity by better service quality and increased automation across all the processes. Also, our values and approach to sustainability align well with Fujitsu," says Soili Makinen, Cargotec's Senior Vice President of Sustainable Business Development.
"We are more than happy to provide Cargotec with Fujitsu's core distinguished ICT services and next generation, user experience focused IT solutions. Cargotec is a global market leader in its field and one of the highest profile global companies in Finland. Through our services we are also able to do close collaboration with Cargotec to help them achieve their sustainability goals by building resilient infrastructure and increasing well-being. We are truly looking forward to get our strategic partnership started," says Hanna Kivela, Managing Director, Vice President at Fujitsu Finland Oy.
(1) Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level: Fujitsu recognized as a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services report (March 31, 2023)
Gartner Disclaimer:
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fujitsu's Commitment to the Sustainable Development Goals (SDGs)
The Sustainable Development Goals (SDGs) adopted by the United Nations in 2015 represent a set of common goals to be achieved worldwide by 2030.
Fujitsu's purpose -- "to make the world more sustainable by building trust in society through innovation" -- is a promise to contribute to the vision of a better future empowered by the SDGs.
About Fujitsu
Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$28 billion) for the fiscal year ended March 31, 2023 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.
Press Contacts:
Fujitsu Limited
Public and Investor Relations Division
Inquiries (https://bit.ly/3rrQ4mB)
Topic: Press release summary
Source: Fujitsu Ltd
Sectors: Enterprise IT
http://www.acnnewswire.com
From the Asia Corporate News Network
Copyright © 2026 ACN Newswire. All rights reserved. A division of Asia Corporate News Network.
|
|
|
|
|
|
|
| Fujitsu Ltd |
| Mar 3, 2026 20:00 HKT/SGT |
|
Fujitsu and BCN Port Innovation Foundation leverage ocean digital twin technology to drive the regeneration of the Port of Barcelona |
| Mar 2, 2026 10:55 HKT/SGT |
|
Fujitsu supports sustainable growth for retailers with data and AI through Uvance for Retail |
| Feb 27, 2026 11:03 HKT/SGT |
|
Fujitsu POS solution enhances customer experience at Hankyu Hanshin Department Stores |
| Feb 25, 2026 11:00 HKT/SGT |
|
Beisia Automates Supermarket Refrigerator Temperature Monitoring and Recording with Fujitsu's IoT Visualization Solution |
| Feb 24, 2026 10:23 HKT/SGT |
|
Fujitsu expands Uvance for Finance offerings to accelerate DX across financial sector |
| Feb 19, 2026 11:12 HKT/SGT |
|
Osaka Hospital launches project to safely utilize generative AI for healthcare workforce improvements |
| Feb 18, 2026 09:41 HKT/SGT |
|
Fujitsu named to FORTUNE Magazine's list of 'World's Most Admired Companie's for eighth year running |
| Feb 17, 2026 11:21 HKT/SGT |
|
Fujitsu automates entire software development lifecycle with new AI-Driven Software Development Platform |
| Feb 13, 2026 21:50 HKT/SGT |
|
Fujitsu and 1Finity to highlight latest network technologies and AI solutions at MWC Barcelona 2026 |
| Feb 13, 2026 21:33 HKT/SGT |
|
Fujitsu to present latest technologies for creating social and industrial value through fusion of AI and computing at India AI Impact Summit 2026 |
| More news >> |
 |
|
|
|
