|
| Tuesday, 8 August 2023, 09:31 HKT/SGT | |
| |  | |
Source: Fujitsu Ltd | |
|
|
|
TOKYO, Aug 8, 2023 - (JCN Newswire) - Fujitsu today announced that it will start providing Cargotec workplace and infrastructure IT services globally by October 2023. The portfolio will include user-experience focused, data-driven IT services to digitally transform Cargotec's global operations. As outlined on an earlier agreement, Fujitsu also provides workstations to Cargotec.
Finland-based Cargotec Corporation, listed in Nasdaq Helsinki and a leading provider of cargo and load handling solutions with 11,700 employees and operations in more than 100 countries, selected Fujitsu as partner based on its strong track-record in delivering modern workplace services for end-users. It was important that the new partner would understand the industry Cargotec operates in and would proactively help Cargotec to use existing IT tools more effectively, while keeping their budget under control.
Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level (1). Fujitsu understands the mechanisms by which workspace modernization leads to better employee experience and increased productivity. One of Fujitsu's key differentiators globally is the scope of its IT services covering also both device services and on-site support. Fujitsu's services meet strict quality criteria, and for example there are hundreds of information security experts working at Fujitsu in Europe alone.
Cargotec's new service desk, one of the IT infrastructure services provided by Fujitsu, will digitize its support contact services by leveraging Fujitsu's interactive AI virtual agent solution for IT operations inquiries from its own employees. The new service desk leverages the knowledge it has accumulated to respond to inquiries, enabling fast, easy problem resolution with self-service support and improving user experience and productivity. It also helps to further enhance the employee experience by digitizing support contact services to continue to streamline business processes.
"We chose Fujitsu because it is important to us to increase our end-user satisfaction by improving their services and service experience. At the same time, we wanted to increase process efficiency and end-user productivity by better service quality and increased automation across all the processes. Also, our values and approach to sustainability align well with Fujitsu," says Soili Makinen, Cargotec's Senior Vice President of Sustainable Business Development.
"We are more than happy to provide Cargotec with Fujitsu's core distinguished ICT services and next generation, user experience focused IT solutions. Cargotec is a global market leader in its field and one of the highest profile global companies in Finland. Through our services we are also able to do close collaboration with Cargotec to help them achieve their sustainability goals by building resilient infrastructure and increasing well-being. We are truly looking forward to get our strategic partnership started," says Hanna Kivela, Managing Director, Vice President at Fujitsu Finland Oy.
(1) Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level: Fujitsu recognized as a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services report (March 31, 2023)
Gartner Disclaimer:
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fujitsu's Commitment to the Sustainable Development Goals (SDGs)
The Sustainable Development Goals (SDGs) adopted by the United Nations in 2015 represent a set of common goals to be achieved worldwide by 2030.
Fujitsu's purpose -- "to make the world more sustainable by building trust in society through innovation" -- is a promise to contribute to the vision of a better future empowered by the SDGs.
About Fujitsu
Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$28 billion) for the fiscal year ended March 31, 2023 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.
Press Contacts:
Fujitsu Limited
Public and Investor Relations Division
Inquiries (https://bit.ly/3rrQ4mB)
Topic: Press release summary
Source: Fujitsu Ltd
Sectors: Cloud & Enterprise
http://www.acnnewswire.com
From the Asia Corporate News Network
Copyright © 2024 ACN Newswire. All rights reserved. A division of Asia Corporate News Network.
|
|
|
|
|
|
|
| Fujitsu Ltd |
| Dec 23, 2024 12:30 HKT/SGT |
|
Fujitsu drives chemical industry logistics DX with participation in joint logistics demonstration |
| Dec 16, 2024 09:20 HKT/SGT |
|
Fujitsu recognized as Leader in IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment |
| Dec 12, 2024 10:06 HKT/SGT |
|
Fujitsu develops video analytics AI agent to support safe, secure, and efficient frontline workplaces |
| Dec 12, 2024 09:28 HKT/SGT |
|
Fujitsu develops world's first multi-AI agent security technology to protect against vulnerabilities and new threats |
| Dec 11, 2024 15:36 HKT/SGT |
|
Fujitsu concludes share transfer agreement concerning Fujitsu Communication Services Limited |
| Dec 11, 2024 09:11 HKT/SGT |
|
Combating customer harassment: Fujitsu, Toyo University and Kokoro Balance Research Institute launch field trial on AI-powered training program |
| Dec 10, 2024 10:38 HKT/SGT |
|
Fujitsu drives business process improvement at Mitsubishi Electric Engineering using SAP Signavio(R) |
| Dec 3, 2024 09:48 HKT/SGT |
|
Fujitsu entrepreneurship program spins out first start-up company |
| Dec 2, 2024 21:07 HKT/SGT |
|
Fujitsu expands global strategic collaboration agreement with AWS to promote customer digital transformation across industries |
| Nov 26, 2024 09:51 HKT/SGT |
|
Fujitsu develops Policy Twin, a new digital twin technology to maximize effectiveness of local government policies for solving societal issues |
| More news >> |
 |
|
|
|
